Grievance Redressal & RBI Sachet Portal Details

Omozing is brand name owned by Aparampaar Finance Private Limited is an NBFC (Brand Name- “Omozing”, website www.omozing.com ) , and does technology enabled lending to serve Indian borrowers. Customer Satisfaction is our key objective as happy customers make our mission successful. This Grievance Redressal Mechanism articulates our focus to minimize customer complaints and to create a redressal and review mechanism to ensure consistent and good customer service for all our customers, who may need support. We endeavor to give easy access to transparent and fast service to all our customers at all levels and at each interaction stage.

The contact details of Customer support is prominently displayed on the website of the Company https://www.omozing.com/contact-us/ and company offices.
Guiding Principles:
We follow the following principles for our Grievance Redressal Mechanisms:
1. Fair Treatment: We treat all our customers fairly.
2. Timely Processing: We strive to respond to all the support tickets, complaints, requests, queries received from our customers with courtesy and in a timely manner.
3. Designated Officers for redressal mechanisms, and clear escalation mechanisms.
4. Effective and open communication with the customers to help solve their issues at priority.

Customer Grievance Redressal Mechanism

Aparampaar Finance Pvt. Ltd. is committed to resolving customer grievances in a fair, transparent, and time-bound manner in compliance with RBI guidelines.

Customers may escalate complaints through the below grievance redressal hierarchy.

Complaint Escalation Flowchart

STEP 1 – Customer Support

Contact Channels:

📞 Phone: 8884800789
📧 Email: care@aparampaar.co.in
🕒 Working Hours: Monday to Friday, 10:00 AM – 5:00 PM (Except Public Holidays)

Complaints will be acknowledged and resolved within 48 working hours depending on the nature of the grievance.

⬇

STEP 2 – Grievance Redressal Officer

If the customer does not receive a response within 48 working hours or is not satisfied with the resolution provided, the complaint may be escalated.

Name	Mr. Madhusudan M
Designation	Grievance Redressal Officer / Principal Nodal Officer
Email	grievance@aparampaar.co.in madhusudan@aparampaar.co.in
Address	Suite 3, 4th Floor, Indraprastha, No 81, Survey No 11, Gubbi Cross, Kothanur PO, Hennur Bagalur Main Road, Bengaluru – 560077

⬇

STEP 3 – RBI Integrated Ombudsman Scheme

If the complaint is not resolved within 30 days from the date of complaint or if the customer is dissatisfied with the resolution provided by the Company, the customer may approach the Reserve Bank of India under the Integrated Ombudsman Scheme.

🌐 RBI CMS Portal:
https://cms.rbi.org.in

🌐 RBI Sachet Portal:
https://sachet.rbi.org.in/

Complaint Categories

Loan servicing related issues
EMI/payment disputes
KYC & onboarding issues
Technical/app related issues
Collection related complaints
Fraud or suspicious activity reporting

Customers are requested to provide their registered mobile number, application/loan reference number, and relevant complaint details for faster resolution.