Omozing Answers › Scams and fraud

Is this call or message really from CIBIL or Experian?

Probably not, if it asks you for anything. Credit bureaus such as TransUnion CIBIL, Experian, Equifax and CRIF High Mark mostly contact you to say your report was accessed or to update you on a dispute you raised. They never ask for your OTP, PIN, CVV or password, never charge a fee to boost or repair your score, and don’t sell loans. If a call or message wants a code, a payment or a screen-share, hang up and check your report yourself by going to the bureau’s website directly.

Written by the Omozing Credit Team · Reviewed for accuracy by our credit and compliance team · Updated October 2026

What a genuine bureau message looks like, and what a fake one asks for

A credit bureau collects repayment data from lenders and turns it into your report and score. It doesn’t lend, approve or reject anyone, and it has no reason to ask you for money or codes over the phone. That makes fakes easier to spot than you might expect.

Genuine bureau contact vs a scam using a bureau’s name

Genuine: it informs you ✓ Your report was accessed today ✓ An update on a dispute you raised ✓ Log in yourself to see details ✓ Never asks for OTP, PIN or CVV ✓ Never charges to change a score Scam: it wants something • Read out the OTP we just sent • Pay to boost or “repair” a score • You’re blacklisted; pay today • Pre-approved loan, small fee • Install this app to verify you

A general guide, not a list of every message a bureau sends. The test is simple: genuine messages give you information; scams ask you to give something.

Common scripts, and what is really going on

What they sayWhat is really going on
“Your CIBIL score will be blocked unless you verify now”Scores aren’t blocked. This is a lead-in to ask for your OTP or card details.
“We can remove your default for a one-time fee”No one can remove accurate entries for a fee. Errors are corrected free. See fee-based score repair.
“You’re on the CIBIL defaulter list”Bureaus keep reports, not blacklists. Lenders decide; the bureau only reports what lenders send.
“Experian has pre-approved you for a loan”Bureaus don’t lend. A “loan” that needs a fee first is a scam. See upfront-fee loan offers.
“Share your screen so we can fix your report”Screen-sharing lets them watch your OTPs and banking app. Never install remote-access apps for a caller.
What most people get wrong: they trust the call because the caller knows their name, PAN or loan details. That information is often leaked or bought. Knowing your details proves nothing; asking for a code or a fee proves it’s a scam.

How to check in two minutes

Step 1: end the call or close the message. A genuine bureau can wait; nothing about your score changes in the next hour.
Step 2: open the bureau’s website by typing its name into your browser or search engine yourself, not by tapping the link you were sent.
Step 3: log in and look at your report. If there is a new enquiry or account you don’t recognise, that is real and needs a dispute. If everything is normal, the message was fake.
Step 4: report the call, SMS or WhatsApp under “Chakshu” on the Sanchar Saathi portal (sancharsaathi.gov.in), even if you lost nothing.

You are entitled to one free full credit report from each bureau every calendar year, so checking the real thing costs nothing. Our guide on getting your full report free walks through it.

When a real alert is worrying

Sometimes the message is genuine and the news isn’t good: a bureau alert says your report was accessed and you didn’t apply for anything. That can be an early sign that someone is using your details. Don’t call any number in a forwarded message. Log in to the bureau directly, find the enquiry, and dispute it if it wasn’t you. Disputes are free and must be resolved within 30 days. Our explainer on how identity fraud reaches your report covers what to do next.

If you already shared an OTP or paid someone, call 1930 or file at cybercrime.gov.in straight away. The faster you report, the better the chance of freezing the money.

Something on your report you don’t recognise?

Enquiries and accounts that aren’t yours can be disputed for free. Here’s exactly how.

Think you can spot a scam?

Try our free 2-minute test: 12 real-style messages. How many can you catch?

Frequently asked questions

Does CIBIL call customers?

Bureaus mainly contact you by SMS or email about report access or a dispute you raised. Any caller asking for an OTP, PIN, password or a fee is not acting for a bureau.

Can CIBIL or Experian increase my score for a fee?

No. Bureaus calculate your score from what lenders report. No one can sell you a higher score, and errors are corrected free.

Is there a CIBIL blacklist or defaulter list?

No. Bureaus keep credit reports, not blacklists. Each lender reads your report and makes its own decision.

I got an alert that my report was accessed, but I didn’t apply. Is it fake?

It may be genuine. Log in to the bureau directly, not via a link, and dispute any enquiry you didn’t make.

Where do I report a fake bureau call or SMS?

Report it under “Chakshu” on the Sanchar Saathi portal. If money was lost or you shared an OTP, call 1930 or file at cybercrime.gov.in.

Next questions people ask:

A message says my CIBIL score will drop unless I pay today. What should I do? How do I spot a phishing email? Can someone remove negative entries from my report for a fee?

Omozing is the digital lending brand of Aparampaar Finance Private Limited, an RBI-registered non-deposit-taking NBFC. Loans are subject to credit assessment. See our regulatory disclosures and grievance redressal process.